DEEPROOTS Direct helpline
Call DEEPROOTS Direct on 0393-240762 for support, advice and information or email us at info@youthplusug.org
We’re open at all our community HIV kiosks :
- 9am to 5pm, Monday to Saturday
Our phone number is 0393240-762 .
This is not a free call. Mobile charges apply and the bills are on the caller
Live chat
You can live chat with us through our whatsapp number 0393-240762 service to offer you support without the need to make a phone call.
The chat is open Monday to Sunday
Live chat is anonymous and confidential. We’re offering it alongside our phone helpline.
How we can help
Our advisers can provide emotional support if you are worried about your sexual health or have concerns about living with HIV. We can help you access services local to you across Uganda, whether provided by us or by someone else.
If your call is complicated then one of our advisers may need to call you back when they’ve done some research. We’ll tell you when we are going to call back. We can also send out information to your home for you to read, in a plain envelope.
You can contact us to find out about:
- Testing for HIV or other sexually transmitted infections (STIs).
- Accessing PrEP or PEP.
- Any other questions about HIV and improving your sexual health.
You can get in touch with us by email to info@youthplusug.org .
We’ll try and respond within three working days. If your question is urgent – such as about accessing PEP – then try calling for a quicker response.
If you prefer, you can email us and provide a telephone number so that we can call you.
Write to us
The address for sending your question by post is:
DEEPROOTS Direct
Youthplus Uganda
P.O.Box 700893 Entebbe Uganda
We’ll try to respond within three working days. We would recommend calling if your question is urgent. We will write back to you in a plain envelope, so it won’t be obvious that the letter is from us.
Outside hours
If you need to speak to someone outside of our opening hours, then the following organisations may be able to help:
- Uganda Cares – 0800 200 600
- National Sexual Health Helpline – 0312 123 456
- Uganda AIDS Helpline – 0800 333 333
- Childline Uganda – 0800 111 222
- Refuge Uganda – 0808 123 456
- Rape Crisis Uganda – 0808 654 321
- Shelter Uganda – 0808 555 555
- Switchboard LGBT+ helpline Uganda – 0800 111 333
Deeproots Care 